Refund policy

We want you to be completely satisfied with your purchase from TM CARE SOLUTION PTY LTD. If for any reason you're not happy with your order, please review our return and refund policy below.

🟢 Return Eligibility

Due to the hygienic nature of our products (adult incontinence diapers), we only accept returns under the following conditions:

- The product is **unopened**, **unused**, and in its **original packaging**
- The return is requested within **14 days** of delivery
- You have proof of purchase (order number or invoice)

We reserve the right to reject returns that do not meet these criteria.

🟢 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  
If approved, a refund will be processed to your original method of payment within **3–5 business days**.

Please note:
- Shipping costs are **non-refundable**
- If your order included **free shipping**, a shipping fee of $9.95 may be deducted from the refund

🟢 Damaged or Incorrect Items

If your item arrived damaged, or you received the wrong product, please email us at **goldencomfortau@gmail.com** within **7 days of receiving your order**. Include your order number and clear photos of the issue, and we’ll work with you to resolve it as quickly as possible.

🟢 How to Request a Return

To request a return, please email us at **goldencomfortau@gmail.com** with:
- Your full name and order number
- Reason for return
- Any supporting images if applicable

We will guide you through the next steps.

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📦 Returns should be sent to:

TM CARE SOLUTION PTY LTD  
19-23 Kays Ave, Hallam VIC 3803 
Melbourne VIC, Australia

Customers are responsible for return shipping costs unless the product is defective or incorrect.

If you have any questions about this policy, please contact us at **goldencomfortau@gmail.com**.